Autoclave Customer Service

Excellent Customer

Autoclave Customer Service


autoclave priorclave logo on autoclaveResearch laboratories worldwide try Priorclave steam autoclaves because they offer high degrees of reliability and programming flexibility in an affordable package. They keep using Priorclaves because Priorclave keep them happy.

Whether you purchase directly from our London home office, through an exclusive distributor with factory-certified authorised service agents (ASAs), or at your local dealer:

Our name is on the front of the autoclave, and we stand by that name.

We support every single Priorclave lab autoclave worldwide, and pride ourselves on quick, correct responses.  We never fob you off on an FAQ or “support forum.” We don’t brush you off, and we don’t walk away.

Our Customer is Royalty

autoclave technical support repair by priorclaveThis level of service begins before you make your purchase.  If you don’t need a feature on your machine, we won’t quote it. Every unneeded auxiliary item is one more component that could fail and put you off schedule. Competitors sell what’s on the shelf; we build what you need.  

Wherever you are, Priorclave is as close as a phone call or mouse click. Need help now? Fill out a service ticket from anywhere in the world and hear back within one business day.

Our Customers Speak for Themselves

autoclave customer testimonial by priorclave

“The Priorclave autoclaves have consistently performed in all areas for ease of use, reliability and value for money. The many different users of the autoclaves have also commented on the quality of the after sales service with good communication from the service office and prompt attention to service and call outs from the Priorclave engineers. We have also found that the cost of the servicing and call outs to be competitive if not cheaper than other autoclave manufacturers.”—Lucy Hudson, University of York

Priorclave Steam Autoclaves

What makes Priorclave unique isn’t just the exclusive combination of ASME/PED-certified pressure vessels and advanced programmable control systems, sealed with Biomaster Protected® Antimicrobial Surfaces. These design elements help assure long years of smooth operation. But what’s truly unique is our process: From our initial conversations establishing your requirements (in terms of your work, your facilities, your locale, etc.) through the hand assembly of your unit in our London facility, we learn everything we can about you so that we can support your work properly for years to come.